本科生毕业论文论文题目：空乘专业人员应具备的心理素质研究作者、学号：王启嘉2014052238学院、年级：音乐与舞蹈学院2014学科、专业：播音与主持艺术（航空服务方向）指导教师：黎小龙完成日期：2017年12月22日曲靖师范学院教务处空乘专业人员应具备的心理素质研究摘要空乘人员作为一种特殊职业（人是不能作为一种职业的），对其心理素质提出了更高的要求。高质量的服务不仅是乘客的需要，也是航空公司展示自身形象的窗口，这就要求乘务员具有良好的心理素质如何培养良好的乘务员心理素质，(语序不通)对民航事业的发展具有重要意义。随着我国加入WT0,我国民航服务业面临着新的挑战，高素质的复合型人才必将成为需求的重点，本文将从空中乘务应该具备的职业素质、空中乘务心理素质的培养以及提高空中乘务心理素质的途径和措施等三方面进行阐述，并结合自身的实习经历，提出自己的看法和见解。关键词：空中乘务：职业素质：心理素质AbstractThe flight attendant service of flight attendants as a special profession,the psychologicalquality requirements are higher.High quality service is not only the passenger's need,but alsothe window of the airline companies to display their image,which requires the flightattendants to have good psychological quality.How to cultivate the good psychologicalquality of flight attendants is of great importance to the development of civil aviation industry.Along with our country joining WTO,our country civil aviation services industry isfacing new challenges,highly qualified inter-disciplinary talent will become the focus of thedemand,this article will from the air passenger should have professional quality,psychological quality of the air passenger train and improve the psychological quality of theair passenger elaborates the ways and measures in three aspects,such as,and combined withtheir internship experience,put forward their own views and opinions.Keywords:Air flight;Professional quality;The psychological quality