摘要酒店行业作为劳动密集型服务行业，人力资源成为酒店兴衰的关键因素。近年来酒店发展势头有所乏力，与酒店企业不重视人力资源开发有很大的关系。而人力资源管理的不理想，最直接的后果就是酒店员工流失率过高。本文通过对酒店员工发放的调查问卷，首先分析员工流失率高的原因和酒店现有的激励机制，并针对激励机制收集员工的意见和看法，找出激励机制存在的问题和漏洞，改进物质激励和精神激励，提出提高薪酬、建立合理的奖惩制度、提高员工福利、健全激励机制等相关解决措施，解决酒店员工流失率过高的问题。关键词：酒店业：激励机制：员工流失率：健全激励机制AbstractHotel industry as a labor-intensive service industry,human resources become a key factor in the rise and fall of the hotel.In recent years,the hotel development momentum is weak,which has a lot to do with the hotel enterprises not paying attention to human resourcedevelopment .The most direct consequence of the unsatisfactory human resource management is the high turnover rate of hotel staff.Combined with the questionnaire issued to hotelemployees,this paper first analyzes the reasons for the high turnover rate of employees andthe existing incentive mechanism of the hotel,and collects the opinions and opinions ofemployees according to the incentive mechanism,finds out the problems and loopholes inthe incentive mechanism,improves the material incentive and spiritual incentive,andproposes to improve the salary,establish a reasonable reward and punishment system,improve employee welfare,and improve the incentive mechanism to solve the problem ofhigh turnover rate of hotel staff.Keywords:Hotel industry;Incentive mechanism;Employee turnover rate;Perfectincentive mechanism目录1引言.1.1研究背景及意义1.1.1研究背景11.3.1国外对于酒店业人才流失研究进展1.3.2国内对于酒店业人才流失研究进展....1.3.3激励机制在酒店业中的研究综述2星级酒店员工情况和激励机制现状实证分析.....52.1.1问卷调研对象及问卷回收情况52.2.1造成员工流失的因素...·122.2.2激励机制存在的问题..133.1完善薪酬体系和福利制度.·143.2完善评价体系和员工晋升机制..143.3切实落实激励机制并扩大受众面153.4物质和精神激励都要重视....153.5从实际出发，实事求是4结论.…164.1研究结论164.2研究不足。。17参考文献…18致