摘要企业的员工管理在企业发展和兴盛方面起到了重要作用，良好的员工关系才能够推动企业朝着健康的方向发展。众所周知，当代企业的竞争主要是人才的竞争，谁占据了人才的优势，谁就拥有了兴盛发展企业长存的保障。所以一直以来企业在薪酬上增加投入，在招聘上也是加大成本的投入，以求在更大的范围内能够招募到更为优秀了人才。但如今因为劳动市场上人力资源的充足，企业面临的更大的一个问题不是招聘不到合适的人才的问题，而是留不住人才的问题。要想保持企业的竞争力，关键还是在如何留住人才为企业所为，而不是为他人作了嫁衣裳。这就要求企业一定要精通员工关系管理，只有做好了企业与员工的关系，才能使人才留在企业并且全心全意地为企业付出，最终实现企业目标。本文主要就企业员工关系管理对于现代企业的重要作用以及企业如何做好员工关系管理的问题进行了相关的论述并且提出了相关的建议。关键词：员工关系：情绪管理：沟通技巧：制度：以人为本Abstractthe government in employers and employees plays an importantrole in the development and prosperity of enterprise.Good employeerelations can promote the enterprises to develop in a healthy way.As weall know,the competition of contemporary enterprises is mainly thecompetition of talents.Whoever holds the advantage of talents will havethe guarantee of prosperity and development and the survival ofenterprise.Therefore,enterprises have been increasing investment in salary andthe cost in recruitment ,in order to be able to recruit more talented peoplein a larger scope.But now,as human resources in the labor market issufficient,the problem enterprises are facing now is not the recruitmentbut the retaining of the talents.The key to maintain the competitiveness ofenterprises is knowing how to retain talents for themselves rather thancultivating talents for others.So,enterprises must be proficient inemployee relationship management.Only by this way will talents stayin company and work wholeheartedly for the goals of enterprises.The article mainly deals with the importance of enterprise employeerelationship management and how to do well it.Key words:employee relationship;emotion management;communication skill;rules.目录12员工关系管理的内容12.1情绪管理12.2心理咨询管理2.3员工的信息管理62.4离职面谈.62.5工作丰富化与拓大化2.6问题员工的管理3员工关系对企业的重要性...73.1员工关系问题对企业发展的影响.83.2员工关系管理对企业发展重要性的体现94企业员工关系管理出现的问题94.1企业的制度建设4.2企业中规章的执行力.104.3沟通管理.104.4104.5企业以人为本氛围的营造，4.6企业对员工职业生涯的规划培训和开发4.7人力资源管理的优化.….115企业员工关系管理中相应问题的相关建议......12